Terms of Service


Our Terms, Conditions and Policies related to our Services.

Accepting our Terms of Service is required when scheduling a Pet Sitting.

Enjoy peace of mind while you’re away – your pet’s happiness is our top priority!

Book your pet sitting session today and ensure your pets get the best care.

Jo-Ann’s Pet Sitting Terms of Service

Effective Date: 27 May 2024



Meet and Greet: Jo-Ann’s Pet Sitting does not require a Meet and Greet prior to booking. However, it is recommended so that we can go over home and pet routines, pet, and client information, and to ensure your pet(s) is comfortable with us.


Hours of Operation: We care for pets 7 days a week. You are welcome to call or text us from 8:00 am until 7:00 pm 7 days a week. You can also schedule a Meet & Greet or Pet Sitting online at any time and we will respond as soon as possible.


Visit Times: Due to the nature of our business, we cannot guarantee an exact time of visit, but we will give you a window of time when we expect to arrive. Should we be unable to arrive during that window, we will advise you of the latest updates.

Service Windows:

  • Morning: 7 am – 9 am
  • Mid-Day: 11 am – 1 pm
  • Evening: 4 pm – 6 pm
  • Late Evening: 7 pm – 9 pm

Visit times are approximate and subject to change based on the needs of all pets under our care. Jo-Ann’s Pet Sitting is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Jo-Ann’s Pet Sitting will be held harmless for consequences related to such decisions.


Scheduling:  We request you schedule with us by calling or contacting us online. We prefer you submit a request to schedule a Meet & Greet or a Pet Sitting using our online form. We will respond as soon as possible.


Reservations: We recommend scheduling Pet Sittings and Boarding Stays as far in advance as possible due to demand.


Short Notice Requests: We understand things come up at the last minute and you may need pet care on short notice. We will do our very best to accommodate such requests but cannot guarantee availability. There may also be an additional charge for Short Notice Requests.




Pet Sitting Billing Policy: All pet sittings need to be booked and paid for in full 48 hours in advance. If not paid the booking will be canceled. These bookings are non-refundable if canceled with 48 hours or less notice. Bookings canceled 48 hours in advance will receive a full refund.


Payment: Payment for the service is to be made 48 hours prior to the first day of service unless agreed to with a Short Notice Request. We accept payments through our Time-to-Pet portal, Personal Checks, and Cash!  Please make all payable to Jo-Ann Cruz-Rydar.


Reservation confirmation: Once your reservation has been completed, Jo-Ann’s Pet Sitting will email you confirmation. If you do not receive an email confirmation, please call, or text us to follow up.


Cancellation Policy: Scheduled Pet Sitting reservations need to be canceled at least 48 hours in advance. These bookings are non-refundable if canceled with less than 48 hours’ notice. Holiday Pet Sitting reservations need to be canceled at least 72 hours in advance. These bookings are non-refundable if cancelled with less than 72 hours’ notice.


Holiday List:
Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day through Sunday after Thanksgiving, Christmas Eve through New Year’s Day.


Unforeseen Purchases: If necessary, Jo-Ann’s Pet Sitting will purchase pet food, litter, cleaning supplies or other necessary items that are essential to the health and well-being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition to item reimbursement, there will be a $20 trip fee. Please make sure that all items needed to care for your pet are in full supply prior to the start of service.


Miscellaneous Fees: Additional charges may apply for the following. We can discuss details during our initial consultation.

  • Last minute requests.
  • $35 fee for returned check processing.
  • Holidays: $10 more for holidays & $5 more for prime days surrounding holidays.




Keys: Jo-Ann’s Pet Sitting must obtain one of your house keys during the initial in-home visit when services are scheduled. Keys will be returned within 7 days of the end of your service. We require a key even if you have provided an access code in the event of a power outage.


Security notifications: Always notify your alarm company, door person and/or gate guards that Jo-Ann’s Pet Sitting will be caring for your pets so that we are allowed access to your home and service goes uninterrupted. If possible, provide a gate card, gate remote control, or key fob.


Additional Pet Care Assistance and Other Scheduled Services Not Affiliated with Jo-Ann’s Pet Sitting:


Jo-Ann’s Pet Sitting, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons., that shall enter your residence for any purpose while Jo-Ann’s Pet Sitting is caring for your pets.


Photography: The client authorizes Jo-Ann’s Pet Sitting to take photos of the Client’s pet for their file and the joannspetsitting.com website. All photos taken are the property of Jo-Ann’s Pet Sitting.


Privacy Policy: All your information will be kept private and confidential. Jo-Ann’s Pet Sitting highly respects our clients entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Jo-Ann’s Pet Sitting will be caring for your pets and your home.




Aggressive Behaviors: If a pet has a history of biting or other aggressive behavior, Jo-Ann’s Pet Sitting reserves the right to refuse service. Bites must be reported to the local authorities as provided by law. The owner will be liable for all medical care expenses and damages that result from an animal bite.

Animal Behaviors: Animals behavior can be unpredictable. Jo-Ann’s Pet Sitting does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if a Jo-Ann’s Pet Sitting provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Jo-Ann’s Pet Sitting Pet Care Provider or by the animals. It is expressly understood and agreed that Jo-Ann’s Pet Sitting shall not be held responsible for any damage to Client’s property, or that of others, caused by Client’s pet(s) during the period in which the pets are in the care of Jo-Ann’s Pet Sitting. I also agree that it is my responsibility to notify Jo-Ann’s Pet Sitting of any pet that has ever caused an injury to any human or other pet.


Vaccinations/Immunizations: Jo-Ann’s Pet Sitting requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations to photograph for our files.


Weather Policy: We strive to create a safe and healthy environment for your pets and our staff. In the event of extreme temperatures or severe and hazardous weather conditions, Jo-Ann’s Pet Sitting will provide a potty break, and spend the remainder of the visit playing with your pet indoors. These weather conditions include temperatures exceeding 99 degrees or below 32 degrees, torrential rain, hail, and when lightning is present. If your pet has heat or cold sensitivities beyond breed standards, please inform us at the time of your initial consultation.


Household Emergencies. Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters, and heating and air units. Please discuss any continuous household problems during the consult.


Fences. Fenced-in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. Jo-Ann’s Pet Sitting does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client’s animals in a fenced-in area. This includes electronic, wood, metal or any other type of fence. We also reserve the right to refuse yard play if the yard poses a threat to the pets or providers. For example: unsanitary conditions, stagnant water, excess animal waste, unkempt lawn, hazardous trash or items strewn about.


Thermostats. Please leave your thermostat settings within a normal comfortable range (65-78F). If the house temperature is outside of this range, Jo-Ann’s Pet Sitting will adjust the thermostat. This is to ensure the health and comfort of your pets and Jo-Ann’s Pet Sitting staff during our time of service.




Authorization of Emergency Care: If a pet becomes ill while under the care of Jo-Ann’s Pet Sitting, I authorize the representative of Jo-Ann’s Pet Sitting to transport my pet to my veterinarian (or one who is available) if this is needed in his/her best judgment. I authorize said representative to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in the Veterinarian Release Form) and I agree to pay promptly for any charges incurred. I release Jo-Ann’s Pet Sitting from any and all liabilities related to transportation, treatment, and expense.

Reimbursement for Emergency Care: I agree to reimburse Jo-Ann’s Pet Sitting for any additional fees for tending to emergency or veterinary care as well as any expenses incurred for any other unexpected home, food, or other supply needs. The client also agrees to reimburse Jo-Ann’s Pet Sitting for additional time accrued at the rate of $15 per hour in the case of such an emergency.




Unpredictability: Due to the extreme unpredictability of animals, Jo-Ann’s Pet Sitting cannot be held responsible for any unusual mishaps (i.e., pet’s refusal to take medication, escaping from the yard, biting, eating, or destroying household items, damage to inside/outside of the home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Jo-Ann’s Pet Sitting from all liability for loss, injury, or death to pet(s). The client is liable for injury or damage to Third Parties.


Termination: Jo-Ann’s Pet Sitting reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines the Client’s pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit the Pet Sitter from caring for the pet, Client authorizes the pet to be placed in a kennel with all charges to be charged to the Client.


Pet Sitter Emergency: In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Jo-Ann’s Pet Sitting to arrange for a back-up sitter to take over duties as outlined in this agreement.


Claims: Jo-Ann’s Pet Sitting agrees to provide the services stated in this agreement in a reliable, caring, and trustworthy manner. In consideration of these services, the Customer expressly waives and relinquishes any and all claims against Jo-Ann’s Pet Sitting, its employees, and associates, except those proven to be arising from negligence or willful misconduct on the part of Jo-Ann’s Pet Sitting.


Indemnification: You agree to indemnify, defend and hold harmless Jo-Ann’s Pet Sitting and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us by email that you no longer wish to use our Services.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any condition or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).




The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating conditions or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.




These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of a court of competent jurisdiction in the City of Green Cove Springs, County of Clay, in the State of Florida.


Jo-Ann’s Pet Sitting, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons., that shall enter your residence for any purpose while Jo-Ann’s Pet Sitting is caring for your pets.




You can review the most current version of the Terms of Service at any time by visiting our website at: https://joannspetsitting.com/

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.




Questions about the Terms of Service should be sent to us at joann@joannspetsitting.com.


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